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Management is responsible for all products until such time that they leave distribution and are handed to a third-party carrier for final delivery. Third party carriers include but are not limited to DHL, USPS, and FedEx. Each product has a certificate of mailing and a tracking number that includes proof of delivery. Management cannot accept responsibility if you, the client, inputs an incorrect shipping address or otherwise provides Management with inaccurate information on the internet order site. Although we take steps to ensure you receive your goods within a specified time, we cannot be responsible for late arrivals and cannot refund delivery costs that have been charged by a third party.

All products are shipped insured. The customer is responsible for identifying damage to the product at the time of delivery and is required to start an insurance claim by

  1. refusing delivery of damaged products, and
  2. filling out and filing the appropriate insurance claim forms with the carrier.

If Management determines that any loss or failure of delivery is due to the carrier’s error and Management is in receipt with correct insurance claim documentation (this varies for each carrier), Management will consult with Administration about replacing the products for the customer prior to insurance settlement.

For full Guarantee, Return Policies and Procedures, click here.