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If you need to get in touch with us, please call or email our San Juan office. We are open daily.

Phone Orders and Customer Service 

Long Distance & International callers
Call us toll-free at: 1 (866) 977-2983

Local callers in Puerto Rico:
Call us at: 1 (866) 977-2983

Questions about an order? Email the Customer Service Department

Online Orders 

If you'd like to place an order online, this website currently accepts: Visa, PayPal, American Express, and Discover (no PayPal account is required).

Questions about an order? Email the Customer Service Department


Need to make a return? Please review instructions here

Store and Office Hours 

Monday to Friday: from 9:00 am to 7:00 pm, Atlantic Standard Time
Saturday and Sunday: from 10:00 am to 7:00 pm, Atlantic Standard Time

Note: Puerto Rico does not observe Daylight Saving Time. In San Juan, Puerto Rico, the current date and time is:


Mailing address 
Puerto Rico Tobacco Corporation 
Don Collins Cigars 
P.O. Box 9022651 
San Juan, PR 00902-2651

Local callers: (866) 977-2983
Long Distance & International callers:
1 (866) 977-2983

Local: (787) 725-1487

Long Distance & International:
1 (800) 886-2060

For Customer Support and help: 
Email Customer Service Department 


For Authorized Dealers: 
Email the Sales Department 


For general business inquiries, please
Email our Manager 


Don Collins Coffee Cigars | Old San Juan, Puerto Rico
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Don Collins - Old San Juan, Puerto Rico - cigars, coffee, souvenirs