All products (except coffee) are guaranteed 2 years. Any purchaser who returns damaged products will have the products replaced free of charge. For out-of-state customers, the purchaser will be responsible for all shipping costs, taxes and fees that may apply to the replacement of the cigars. In any case, cigars will be replaced free of charge.
Restrictions on Guarantee
Coffee, Rum and other perishable products have certain restrictions included in the guarantee.
Customers are responsible for returning the complete package of damaged cigars. Management must be notified and returns must be made within 10 days of shipping receipt. Upon receipt of any damaged product, a replacement of equal value will be returned at the Customer’s expense. Customer will be responsible for shipping and handling costs, as well as applicable taxes and fees in his or her state.
See the "Guarantee, Return Policies and Procedures" page.
Great PR cigars
Posted by Virginia on 16th Jun 2015
Posted by Unknown on 8th Apr 2013
I enjoyed the 5 pack.
Posted by Edwin J. on 11th Sep 2012
Wanted to try some cigars from the "homeland" and found Don Collins after a web search. The sample pack seemed a bit pricey for the number of cigars received, but the quality and smoothness of the cigars more than justified the price. All of the cigars in the sampler were outstanding, among the best I've smoked. The small cigarillo stick wasn't packed very tightly and a lot of tobacco had fallen out in transit, but I was able to put much of it back in the tube. I've placed a second order, but may wait until my next trip to San Juan before buying a third because of the very high shipping costs.